Hala Status

Live

Active

Auto-Handled

This Month

78%

Human Escalations

Needs Review

24

Booking Intents

Qualified

61

Conversation Volume

Daily trend over the last 30 days

Apr 2026

Apr 1Apr 7Apr 14Apr 21Apr 28

Total

Auto-handled

Escalated

Needs Attention

Items that require action today

7 unanswered handoffs

Staff takeover requested but not completed

Review

WhatsApp template issue

One outgoing flow failed approval check

Issue

2 branch hours mismatched

Business profile may need updating

Action

CRM sync healthy

Last successful sync 9 minutes ago

Healthy

AI Agents

Manage all →

Support Agent

WhatsApp · Website Chat · Live

94%

resolution rate

Booking Agent

WhatsApp · Instagram · Live

61

bookings this month

Lead Qualifier

Website Chat · Email · Paused

—

paused by admin

Channel & Integration Health

View all →

WhatsApp

1,204 msgs handled this month

Connected

Instagram

DMs and story replies active

Connected

Website Chat

Embedded on booking & contact pages

Connected

Email

Gmail connected · Inbox monitored

Connected

Reservation System

Booking confirmations may not sync

Recent Activity

View full log →

Event	Channel	Type	Time
Customer asked for table reservation	WhatsApp	Booking Intent	2 min ago
Conversation escalated to manager	Instagram	Handoff	8 min ago
Menu FAQ handled automatically	Website	Auto-Resolved	13 min ago
WhatsApp channel reconnected	WhatsApp	Integration	26 min ago
Lead qualified — high-value booking	Email	Lead	41 min ago

Plan & Usage

View billing →

Monthly conversations1,842 / 3,000

AI agent responses8,241 / 10,000

Team seats used4 / 10

Hala Pro

Renews May 1, 2026

Paid

AI responses at 82% capacity

You're approaching your monthly limit. Consider upgrading to avoid interruptions.