Analytics

Performance metrics and conversation insights

Total Conversations
Apr 2026
1,842
↑ 14% vs last month
Auto-Handled Rate
Apr 2026
78%
↑ 5% vs last month
Avg Response Time
Apr 2026
8.2s
↑ 2.1s improved
Booking Conversions
Qualified
61
↑ 12 vs last month
Conversation Volume
Total, auto-handled, and escalated — daily
Last 30 days
Apr 1Apr 7Apr 14Apr 21Apr 28
Total
Auto-handled
Escalated
Channel Breakdown
WhatsApp65%
Website Chat18%
Instagram12%
Email5%
Top Intents
Reservation inquiry412
Menu & specials287
Opening hours201
Private dining143
Cancellation98
Human Escalation Log
24 this month
ReasonChannelAgentResolved byWait timeDate
Complaint — wrong orderWhatsAppSupport AgentManager Reem4 minApr 1
Complex group booking (18 pax)WhatsAppBooking AgentOwner7 minApr 2
Refund requestEmailSupport AgentManager Reem12 minApr 3
VIP guest — special requestInstagramSupport AgentOwner2 minApr 4
Repeated unanswered FAQWebsiteSupport AgentAuto-resolved—Apr 5