Overview Analytics

Conversations

Inbox Calls Contacts Alerts

Setup

Channels Brain Data Sources Integrations

Settings

Hala AIv1.0.0—

HA

Workspace

HA

Workspace

Profile

OverviewSetup progress and what your AI does

Basics

Business infoName, contact, hours
KnowledgeDocuments, FAQs, live data
PersonalityName, language, writing style

Behavior

ConversationsSkills, approach, follow-ups
Rules & limitsGuardrails and special cases
Team handoffWhen your team steps in
CallsVoice, greeting, call handling

More

Memory & learningReturning customers, privacy
AdvancedCustom prompts

Brain

Overview

Finish setting up, then check what your AI will do.

Inbox Alerts Calls